AI in Zoom Meetings
Zoom AI Companion Overview
Zoom includes an AI Companion built into its platform — available to many paid subscribers at no additional cost. It covers meetings, team chat, and email follow-up, helping users spend less time on administrative tasks and more time on actual work.
Key AI Features
Meeting Summaries
Automatically generates a written summary after each meeting, including key discussion points, decisions, and questions raised. Delivered to participants via Zoom chat or email so no one has to take notes manually.
Smart Recording Chapters
Long recordings are divided into labeled chapters based on topics discussed, making it easy to jump directly to the relevant section rather than scrubbing through an hour-long recording.
Team Chat Assistance
Helps users draft Zoom Chat messages and summarizes long message threads so you can get caught up on a conversation without reading every message.
Whiteboard AI
Generates ideas, organizes brainstorming content, and converts freeform whiteboard notes into structured formats during collaborative sessions.
Email Follow-Up
Drafts post-meeting follow-up emails based on meeting content — covering decisions, action items, and next steps — which the user can review and send.
Most Zoom AI Companion features are already included in paid Zoom plans. Check your account settings to enable them — no additional purchase is typically required.
Responsible Usage
- Inform meeting participants when AI summarization is active
- Review AI summaries carefully, especially for client-facing communications
- Avoid discussing confidential information in AI-summarized calls unless your organization has reviewed the data handling policies
- Understand that Zoom's AI Companion does not use customer content to train its models without consent — check your organization's settings to confirm this is enabled